Crystal Prism

1. What payment methods do you support?

We offer a variety of secure and convenient instant and installment payment options for our global customers. These include:
Credit and debit cards (VISA, Mastercard, Discover, etc.), Kakao Pay, Naver Pay, Samsung Pay, PayPal, Shop Pay, Apple Pay, etc. We also support cryptocurrency payments via USDC. (All transactions are protected by encryption technology to safeguard your payment information, so you can use them with confidence.)

2. How can I check my order status?

After logging into your BTOMIC account, you can check the detailed status of all your orders (e.g., processing, shipped, completed) in the "Order History" section of the "My Account" page.

3. Can I change or cancel an order?

Once an order is submitted, our system immediately begins processing it.
If you need to change or cancel an order, please contact our customer service team immediately (email: service@btomic.kr)
We will do our best to assist you. However, please understand that if the order has already entered the packaging or shipping stage, it may not be possible to stop it.

1. What shipping methods do you offer and what are the shipping costs?

We offer free shipping on orders over ₩75,000, with standard delivery times applied. If you require a specific shipping carrier or delivery time, please contact our customer service team to confirm costs and other details.

2. How long does it take for my order to arrive?

Order processing typically takes 1-2 business days. Delivery times vary depending on the destination:
Standard Shipping: 5-8 business days.
(Please note: Delays may occur during public holidays or promotional periods.)

3. How do I track my parcel?

Once your order has shipped, you will receive an email containing a tracking number. You can check the real-time status of your parcel on our logistics partner's website via the link in the email.

1. What does the warranty policy specifically cover?

The BTOMIC warranty covers all manufacturing defects that occur within 24 months for new purchases and 90 days for repairs.
Damage caused by accidents, misuse, unauthorized modifications, or normal wear and tear (e.g., case scratches, discharged batteries) is excluded. Please refer to the warranty card for detailed terms and conditions.

For full details, please refer to the WARRANTY & REPAIR POLICY.

2. How do I request a repair?

To proceed with a repair, please fill out the repair request form on our "Contact Us" page. You must include the repair request form, your contact information, a copy of your order confirmation as proof of purchase, and the warranty card.

3. Is there a cost for watch repair?

Free repair is provided for malfunctions due to manufacturing defects within the warranty period. However, for damage caused by accidents or if the warranty period has expired, a fee will be charged depending on the repair item. Specific costs will be confirmed and communicated to you before proceeding with the repair.

1. How do I return an item?

If you need to return an item, please email us at “Contact Us”.

Please provide proof of purchase and product information. Our customer service team will guide you through the appropriate resolution.

For full details, please refer to our RETURNS & EXCHANGES POLICY.

2. I received a damaged item.

We sincerely regret that this situation has occurred. Please email “Contact Us” with your order number and photos/videos of the defective item within 48 hours of receiving your order. Once confirmed, we will process a free exchange or refund, and we will cover the related shipping costs.

For full details, please refer to our Terms of Sales.

3. How long does a refund take to process?

Once we receive your returned item and confirm that it meets our return criteria, we will process your refund within 5–7 business days. Refunds will be issued to the original payment account, and the time it takes for the refund to reflect in your account may vary depending on the issuing bank or payment platform.

For full details, please refer to our Terms of Sales.